What are the payment methods?
We use Square for payment and the following cards are supported: Discover, JCB, Visa, Mastercard, and American Express.
When will I receive my refund?
If your order is canceled, please note that charges may appear on your account. Please be assured that the refund will be returned to the original payment method after your order has been canceled or the refund request has been approved. Due to different payment methods, the refund processing time will also vary, but the general processing time is 1 to 2 working days. Please contact us via email at hello@adndmc.com if it is overdue.
Do I need to remove fish while cleaning the tank?
No, fish should remain in the tank as much as possible. It is healthier for fish to be moved around as little as possible. They generally move away from the hose when using a gravel vacuum, but it's a good idea to watch to ensure you don't place the vacuum over a fish.
Is it necessary to empty all the water in the tank during cleaning?
Do not ever empty the tank. You can empty 25 to 30 percent of the water.
Do I add the fish as soon as my aquarium is set up?
You should let the aquarium run for at least 24 hours before adding any fish. The most healthy way to add fish is to put one-fourth to one-third of the total amount of fish you plan to have in your tank, then add the remainder over the next four to six weeks.
It is recommended that you float your new bag of fish in your aquarium for approximately 20 minutes. This will allow your new fish to acclimate to the aquarium's temperature.
Is there a limit on how many fish you can have in an aquarium?
Yes, having too many fish can cause an unhealthy environment and sick fish. It is generally recommended to have a maximum of 1 inch of fish per gallon of water. This measurement does not include the tail but refers to the "adult" size of the fish.
Keep in mind that most of the fish you buy have not reached their adult size and a 20-gallon tank (or substitute the size of tank you have) does not have 20 gallons of water in it after you add gravel and decorative objects.
Why do I need a heater?
Most aquarium fish are tropical fish — they come from warm climates and warm waters. To keep them healthy we need to provide a warm water environment. A heater made for aquariums is how we ensure the correct water temperature. Tropical fish prefer temperatures of 75 to 78 degrees F. The aquarium heater will cycle on and off automatically.